Customer Service Administrator

Posted 15 March by GfK UK Easy Apply

GfK are looking for an enthusiastic self-starter to join the Sales Effectiveness team as a Customer Service Executive. We are the points of contact for clients of high-frequency reporting on pricing and promotion around the region. Our team has responsibility for maintaining and growing revenue with world class service and expert knowledge.

GfK Sales Effectiveness

Shorter product life cycles and rapidly changing consumer preferences have increased the need for fast and dynamic reporting. This helps manufacturers and retailers determine market trends, pricing and assortment management.

The Client Management team are central to this - ensuring the Client is maximising the impact of our SE (Sales Effectiveness) solutions withIN their business. The ability to talk in the client's language and engage in action-orientated discussions is critical to having an impact within the role and having an impact with the Client. Learning new solutions and supporting the integration of solutions into Clients will help support the drive for growth within SE.

Key Activities

You will be working with an energetic team to complete the following type of activities:

  • Communicate daily service updates to clients.

  • Respond to queries in a professional manner and provide timely feedback within agreed service levels.

  • Work alongside different departments to investigate data queries and provide feedback on technology and processes.

  • Ensure internal project tracker (JIRA) and clients are proactively kept up to data.

  • Use an in-house application specifically designed to review and audit product information found on the internet.

  • Use defined processes to complete quality checks on data and investigate anomalies.

  • Review usage within client accounts and client issues and provide regular feedback to Client Managers.

  • Provide client training, and work closely with key accounts to ensure client satisfaction remains high.

Skills & Experience Required

  • Experience in providing excellent customer service

  • Experience of working within defined client Service Level Agreements

  • Clear and concise communication both verbally and in writing.

  • Fluency in English is essential (both spoken and written).

  • Strong IT literacy skills, including intermediate excel skills and navigating and understanding websites to quickly and efficiently assess content.

  • Excellent attention to detail and an analytical approach.

  • A well organised and methodological approach to tasks.

This role is based in our Canary Wharf office and offers a competitive salary, plus benefits and bonus.

Required skills

  • Customer Service
  • English
  • Client Accounts
  • Sales Effectiveness

Reference: 34694043

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