Customer Service Administrator

Posted 13 March by The Business Connection Easy Apply Ending soon



Working for this established and growing organisation, the Customer Service Administrator will be key to the continued success of the business. The Customer Service Administrator will work as part of a support team to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and customers` needs are not just consistently met but also exceeded. The Customer Service Administrator will be rewarded with 25 days` holidays plus Bank Holidays, a contributory pension scheme, death in service, healthcare and annual pay reviews.

To apply for the Customer Service Administrator role, you will have previous customer contact and clerical skills, gained within a professional office environment. You will possess a strong working knowledge of MS Word, Excel and Outlook and have the capacity to learn new systems quickly. The Customer Service Administrator will have a clear understanding of the importance of exceptional service to both internal and external customers

Key Responsibilities:

To provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and both, internal and external customers` needs are not just consistently met but exceeded.

Overview of Responsibilities

  • To deliver the best possible administration service to colleagues and customers through excellent written and oral communication
  • To manage incoming correspondence, hard copies and emails ensuring all the information is correctly scanned, filed, and distributed as necessary to ensure ease of use by the end user
  • To deal with and process queries received via email, post or telephone from internal and external customers, ensuring all queries are followed through to completion within set KPIs
  • Chase outstanding information requested ensure a prompt and speedy submission
  • Maintain and update company databases
  • Manage a stock of documents and marketing materials as well as general stationary, and liaise with remote admin staff for regional office stocking
  • To deliver the best possible customer service when dealing internal as well as external customers
  • Carry out general office duties and any other reasonable tasks, as required


Essential Skills:

  • Must have a clear understanding of the importance of customer service to both internal and external customers
  • High level of interpersonal skills with an ability to deal people at all levels
  • Must be able to demonstrable ability to use own initiative and be flexible in personal approach without micro-management
  • Must be confident in working both independently and as part of a team
  • Must be self-motivated, with an ability to organise own workload efficiently
  • Must be highly organised and work well under pressure with an ability to prioritise effectively
  • Ability to maintain both electronic and hard files and records accurately
  • Excellent PC and keyboard skills, with proven experience using Microsoft Office, particularly Outlook.
  • Excellent literacy and verbal/communication skills
  • Problem solving experience with sound analytical skills
  • Experience in using computerised data management system is advantageous

Required skills

  • Admin
  • Customer Service
  • Administration
  • Administrator

Reference: 34675255

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