Customer Service Consultant - Permanent - Derry - Telephony/Admin- Financial Services
37 hours per week
Up to £14,250 (pro rata dependant on your skills and experience)
Various Shifts (including evenings, weekends and Bank holidays)
Start date: 7th May 2018
Adecco currently have an exciting opportunity to join a leading financial company
Due to our clients success, growth and increased demand our client is looking for individuals to join their Derry/LondonDerry, Northern Ireland site as a Customer Service Advisor on a Permanent contract.
As one of the largest third party mortgage service provider managing over £70bn worth of assets across 60 clients, this is an excellent opportunity if you are a people orientated individual, keen to develop your customer service skills and develop your expertise within a financial services organisation.
The role will see you taking full ownership of the mortgage lifecycle, speaking to customers and third parties to provide an effective and efficient service.
You will be expected to work to agreed SLA's and you will be a quality driven individual, making sure you meet the required standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that have the best outcome for all stakeholders.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy.
Although all of the above responsibilities will form part of the role, please note that the percentage of your role may see you work primarily within an administrative or telephony function.
What are we looking for?
You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation.
Other skills and experience we are looking for includes:
- Previous experience working within a Customer Service role is ideal
- Competent in Microsoft Office, including Word, Excel and Outlook
- Experience working within Financial Services would be of advantage
- Ability to adhere to strict governance, process and policy
- Quality driven with excellent attention to detail
Start date: We are looking for you to be able to start with on our planned training induction date confirmed on: 7 May 2018 and 14 May 2018.
Our client will invest significant training to provide you with the knowledge and skills to be successful in the role. Induction & training will be for up to 12 weeks so please make us aware of any holidays you have booked over this period at the point of your application.
Salary: Up to £14,250 pro rata dependant on your skills and experience in line with the requirements of the role.
A flexible contract working 35 hours per week, including evenings, weekends and bank-holidays.
Benefits: We offer an excellent benefits package together with a collaborative and engaging working environment.
Consultant: Joel Hurst Telephone:
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.
- customer service
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