Customer Service Administrator

Posted 9 March by JHE & Partners

JHE & Partners have the pleasure of recruiting a Customer Service Administrator on behalf of a world-renowned manufacturing company. They have a UK office based in North Leeds and are looking for a talented new addition to join their workforce on a permanent basis.

Company Details

This is a great opportunity within a worldwide manufacturing business committed to creating market leading products and providing an exemplary service to customers and clients alike.

Job Description

Reporting into the Customer Service Team Leader your duties will include:

  • Taking in-bound customer sales calls and establishing needs and requirements (upselling where appropriate)
  • Inputting customer and order details and processing these from start to finish accordingly
  • Managing customer expectation in regard to delivery and stock availability - Coming to a mutually beneficial agreement and plan
  • Working closely with stock control to ensure customer needs and potential future demand are managed
  • Working closely with Credit Control to ensure accurate quoting and processing of orders - Always providing a confident and complimentary resolution to problems arising from customer financial issues
  • On occasion providing some technical/trouble-shooting assistance to customers

Candidate Profile

The successful candidate will have:

  • A high school diploma or relevant degree level
  • Excellent written and verbal communication skills
  • Problem solving ability, and ability to adapt and assist in different situations - A "Can-do" attitude

Desirable Skills and Experience

  • Competent knowledge of Microsoft software applications
  • Knowledge of CMS (SalesForce) and EPR systems (preferably BAAN)

Salary and Benefits

  • Competitive salary
  • Onsite Parking Available

Should you be interested in this brilliant opportunity in a highly reputable company, apply today and we will be in touch.

Required skills

  • Admin
  • Customer Service
  • Quotations
  • Sales
  • Technical Support

Reference: 34647679

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