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Customer Service Administrator

Posted 8 March by SF Group Easy Apply Ended

This is a fantastic opportunity to join a growing customer service team for a leading law firm based in the centre of Leeds, our client is seeking an experienced Customer Service Advisor to join their team. This is an ideal role if you have telephone based customer service experience and are looking for a busy and varied role, offering working hours of 9am to 5pm Monday to Friday. You will be dealing with a range of telephone calls from customers along with dealing with administrative duties relating to the a conveyancing process. No legal experience is required, our client is seeking someone with excellent communication skills along with a professional telephone manner and strong organisational skills.

Duties will include:

  • Assisting borrowers with a wide range of enquiries regarding their re-mortgage application
  • Taking ownership of issues to make sure that they get resolved within our SLA’s
  • Working with the team of Caseworkers, to support the firm in achieving SLA's
  • Calling new customers to welcome them to the service and get all the necessary information to allow us to delivery a fantastic service
  • Accurately administrating client details using our the appropriate case management system as well as use of Excel, Outlook
  • Responding to online customer enquiries (Email)
  • Working a variety of back office processes to deliver our services

Skills, qualifications and experience required:

  • Customer service experience, ideally gained within a similar volume environment
  • Excellent written and verbal communication skills
  • An excellent telephone manner, with the ability to deal in a calm and measured manner, with callers who may be under pressure, lack an understanding of the re-mortgage process etc.
  • Proven IT skills, and ideally, experience of using a case management system
  • An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
  • Strong commitment to client care and to providing a friendly and helpful first class service
  • Experience of working within a team environment and of supporting others

Reference: 34636542

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