Customer Service Administrator

Posted 11 April by Rachel Hill Resourcing Limited Easy Apply

This is a rare and exciting opportunity to join a growing and successful team as a Customer Service Administrator. As well as some great earning potential our client has a proven track record of developing their staff to progress and develop their career within the Company. If you’re a customer focused person who wants to join a dynamic, proactive and busy team then this could be a great opportunity for you to join as a Customer Service Administrator.

No direct experience is required, but some Customer Service experience in a Hospitality, Retail or Office background is beneficial.

This is a full time, permanent position - 9am to 5.30pm, Monday to Friday.

A Customer Service Administrator's main duties;

  • Record and action all Post Valuation Queries (PVQ's)
  • Read and understand all PVQ's and take a course of action to resolve the query
  • Chase Surveyors/Surveying teams to ensure a response to our customer is returned and with in SLA's
  • Undertake other duties as required
  • Correspond with customer via telephone and email
  • Take ownership of PVQ's right the way through to resolution

Key Skills required:

  • Previous experience in Customer Service is essential
  • Ability to manage time effectively and meet deadlines
  • Computer literate
  • Excellent telephone manner
  • Ability to pick up new skills quickly

if you feel you have the skills and experience required for this role - please apply!

Required skills

  • Administrative
  • Customer Service
  • Estate Agents
  • Office Skills
  • Telephone Manner

Reference: 34596709

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