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Customer Service Administrator

Posted 6 February by EP Professional Ended

Customer Service Administrator

We are recruiting for a Customer Service Administrator on behalf of our client based in Halesowen.

Duties and Responsibilities of a Customer Service Administrator

  • Interprets Customer requirements based upon telephone calls/e-mails received
  • Liaising with customers both within the UK and Internationally.
  • Sales order processing and administration.
  • Creating production orders and progressing, customer dispatches including export documentation.
  • Quotations, handling of customer enquiries and new sales opportunities by telephone and email.
  • General office duties including filing, data entry and maintaining customer records.

Details of a Customer Service Administrator

  • Location: Halesowen
  • £17k-19k per annum.
  • Hours: Mon-Fri 37.5 Hrs Per Week
  • Temporary to Permanent

Skill and Experience of a Customer Service Administrator

  • Must be fluent in written and spoken English. Clear verbal and written communication skills, able to liaise and build rapport both internally and externally.
  • Effective and accurate administrator, methodical with excellent attention to detail.
  • A team player able to work with others to achieve results and exceed customer expectations.
  • Strong time management, planning and organisation skills. Acceptance of responsibility, self-motivated and goal oriented.
  • Experience within a customer service/sales order processing position would be preferred.
  • Professional and confident telephone manner.
  • Excellent I.T skills to include Microsoft Office: Excel, Outlook, Word and PowerPoint. Telephone Skills
  • Motivation for Sales
  • Professionalism
  • Communication Skills
  • Computer Skills

Benefits of working as a Customer Service Administrator

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply

Required skills

  • Customer Support
  • Quotations
  • Administrator
  • Sales Administrator
  • Customer Service Assistant

Reference: 34407117

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