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Customer Service Administrator

Posted 26 January by Hays Specialist Recruitment Limited Easy Apply Ended

Interim Administration Assistant - Gloucester - £8-£10 Per Hour - Gloucester - Immediate Start

Key Responsibilities:

  • Help develop, implement and monitor administrative processes to ensure the efficiency and quality of the service delivered by the team.
  • Provide advice and information to staff and customers as the first point of contact for care and support queries.
  • Collate and input information on to databases/spreadsheets as required.
  • Organise mail shots or promotional events as and when required.
  • Maintain records and produce regular statistical information and management reports.
  • Undertake general office duties as required, e.g. photocopying, filing, word processing, post, etc.
  • Produce accurate documentation.
  • Maintain and develop systems to monitor customer accounts to ensure regular payments are made and take actions if accounts are in arrears.
  • Process invoices and petty cash payments as required.
  • To comply with Financial Regulations.
  • Make travel arrangements for team members as required.
  • Order new uniform as and when required
  • Produce minutes from meetings.

Key Outcomes:

  • Documents are produced and issued in a timely and accurate manner.
  • Accurate records are maintained
  • Customer satisfaction measures demonstrate continuous improvement.
  • Personal and team objectives met.
  • Ideas and suggestions made for continuous improvement are investigated and implemented where appropriate.


  • Demonstrates a sensitive and supportive approach to vulnerable people maintaining their dignity and self respect at all times.
  • Experience of working to deadlines and targets.
  • Customer service experience.
  • Good attention to detail.
  • Good oral and written communications.
  • Good knowledge of Microsoft Office applications, including Excel, Data inputting/storage.
  • Ability to record and produce minutes of a meeting.


  • Experience of other Housing or social care schemes and services.

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Reference: 34335739

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