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Customer Service Administrator

Posted 26 January by Hays Specialist Recruitment Limited Easy Apply Ended

Interim Administration Assistant - Gloucester - £8-£10 Per Hour - Gloucester - Immediate Start

Key Responsibilities:

  • Help develop, implement and monitor administrative processes to ensure the efficiency and quality of the service delivered by the team.
  • Provide advice and information to staff and customers as the first point of contact for care and support queries.
  • Collate and input information on to databases/spreadsheets as required.
  • Organise mail shots or promotional events as and when required.
  • Maintain records and produce regular statistical information and management reports.
  • Undertake general office duties as required, e.g. photocopying, filing, word processing, post, etc.
  • Produce accurate documentation.
  • Maintain and develop systems to monitor customer accounts to ensure regular payments are made and take actions if accounts are in arrears.
  • Process invoices and petty cash payments as required.
  • To comply with Financial Regulations.
  • Make travel arrangements for team members as required.
  • Order new uniform as and when required
  • Produce minutes from meetings.

Key Outcomes:

  • Documents are produced and issued in a timely and accurate manner.
  • Accurate records are maintained
  • Customer satisfaction measures demonstrate continuous improvement.
  • Personal and team objectives met.
  • Ideas and suggestions made for continuous improvement are investigated and implemented where appropriate.

Essential:

  • Demonstrates a sensitive and supportive approach to vulnerable people maintaining their dignity and self respect at all times.
  • Experience of working to deadlines and targets.
  • Customer service experience.
  • Good attention to detail.
  • Good oral and written communications.
  • Good knowledge of Microsoft Office applications, including Excel, Data inputting/storage.
  • Ability to record and produce minutes of a meeting.

Desirable:

  • Experience of other Housing or social care schemes and services.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34335739

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