Customer Service Administrator

Posted 24 July by iRecruit Partners Ltd

iRecruit Partners are currently working with a company based in Wokingham who are looking for a Customer Service Administrator to join their rapidly expanding team. You will be providing high quality telephone and administrative services in an efficient, friendly and professional manner.

MAIN RESPONSIBILITIES:

  • Making and receiving calls to and from clients and insurance companies
  • Outbound calls to clients chasing for progress updates and facilitating appointment booking
  • Providing quality administrative support with good attention to detail
  • Assisting both clients and insurers via the telephone; email; system
  • To achieve targets in the timeframe set to ensure all cases are processes as per the Service Level Agreements
  • Case management
  • Making and receiving of calls to and from insurance companies and customers
  • Booking of appointments
  • Processing email and post queries received into the team as required
  • Completing all general administration duties required
  • Ensuring all new instructions are entered on the system accurately
  • Chasing of reports via telephone, fax and letter
  • Assisting both clients and insurers with telephonic and mail queries
  • Ensuring Service Level Agreements are maintained on a daily basis
  • Maintaining accurate data records, using Microsoft Office and in-house systems
  • Booking appointments using an in-house booking system
  • Filing, faxing and sending out written correspondence

REQUIRED SKILLS AND EXPERIENCE:

  • Customer Service experience coupled with an ability to prioritise tasks
  • Well-developed communication skills with a clear, professional and polite telephone manner
  • Good literacy skills
  • Effective time management
  • Clear, professional and polite telephone manner
  • Proven ability to work to deadlines
  • PC literate with good typing skills; experience with Word, Excel and Outlook
  • Good written and verbal communications skills are required
  • An ability to self-manage own workload is essential
  • An ability to take day to day decisions is required, referring nonstandard matters to senior staff for direction
  • An ability to manage a varied portfolio is essential
  • Flexibility will be essential to support the changing needs of the business
  • The post holder will be expected to demonstrate creativity in their approach to designing and improving administrative processes
  • Opportunities to improve services and reduce costs must be sought at all times

KEYWORDS: Customer Service / Administration / Telephone / Professional / Communication / Appointments

Required skills

  • Administrative
  • Calls
  • Communication Skills
  • Communications
  • Customer Service

Application questions

Do you have a professional telephone manner?
Do you have previous experience within an office environment?
Do you have experience working in a fast paced environment?

Reference: 34299095

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