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Customer Service Administrator

This is an inbound customer service role dealing with varying customer queries surrounding the company's products. Working in a friendly, welcoming team.

Client Details

The client is based within the retail industry.

Description

The duties of this role include but are not limited to:

  • Answer calls, predominantly from customers
  • Liaise with subcontractors to arrange service call-outs
  • Gather information for service call-outs
  • Process warranty call-out forms via Service Bench
  • Raise supplier call-outs as required
  • Direct supplier and subcontractor invoice queries
  • Place orders and warehouse transfers for spare parts for engineers and customers
  • Provide basic technical information for customer queries via email and phone
  • Attend team meetings as required by Operations Manager
  • Ad-hoc duties as required by Operations Manager

Profile

The ideal candidate should possess:

  • Strong organisation skills
  • Excellent attention to detail
  • Exceptional communication skills both over the phone and written
  • Ability to prioritise

Job Offer

The is a great customer service role in a friendly, fun team in Avonmouth. The role is for 12 months paying circa £18,000. Please send me your CV if you are interested.

Required skills

  • Customer Service Administrator

Reference: 34152485

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