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Customer Service Administrator

Posted 5 January by Elizabeth Michael Associates Ended


Job Title: Customer Service Administrator

Location: NG2 business park, Nottingham

Hours: Monday - Friday (shifts either 8am - 4pm, 9am - 5pm, 9.30am - 5.30pm, 10am - 6pm)
Saturday/Sunday - 9am - 5pm (1 in 4)

Salary: £8.00 per hour

Duration: Until end of March 2018 (potentially to go onto Permanent contract)

We are currently recruiting for 4 Customer Service Advisors for our client based at the NG2 Business Park.

Key Responsibilities

  • Deal directly with customers either by telephone or email
  • Answer the telephone in a timely manner
  • Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
  • Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
  • Handle and resolve customer complaints until completed and keep the customer updated at all times of the progress if not resolved immediately
  • Communicate and coordinate with internal departments
  • Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

  • Previous experience is NOT essential
  • Be able to stay calm and not become impatient with customer
  • Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
  • Excellent listening skills
  • Be adaptable and be able to take initiative
  • Excellent communication skills, including a clear, confident speaking voice
  • Ability to build a rapport with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Required skills

  • Complaints
  • Customer Base
  • Customer Care
  • Customer Satisfaction
  • Customer Service

Reference: 34149607

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