*Generate reports from database and on line compliance system.
*Contact customers by telephone and email to arrange bookings
*Raise jobs on systems and allocate to Field Service Engineers
*Liaise with internal and external customers throughout the Booking process, to qualify information and keep all stakeholders updated and informed.
*Ensure that key operational data is kept up to date on the computer system on a timely basis
*When required, interrogate internal systems to provide relevant information, paperwork/certificates for external customers
*Respond to incoming calls to the Service Office Team, in a prompt and efficient manner.
*Ensure efficient planning and prioritisation of time to ensure accurate and speedy completion of tasks
*Identify and escalate problems and queries outside area of responsibility to line manager in a timely and efficient manner
If you have stong customer service background,good administration skills and a great personality to match we would love to hear from you today!
- Customer Service
- Service Administrator
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