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Customer Service Administrator

Posted 9 February by NextGen Recruits Ended
We are seeking a Service Administrator to join this busy Devizes based Service Office.

Key responsibilities:
*Generate reports from database and on line compliance system.
*Contact customers by telephone and email to arrange bookings
*Raise jobs on systems and allocate to Field Service Engineers
*Liaise with internal and external customers throughout the Booking process, to qualify information and keep all stakeholders updated and informed.
*Ensure that key operational data is kept up to date on the computer system on a timely basis
*When required, interrogate internal systems to provide relevant information, paperwork/certificates for external customers
*Respond to incoming calls to the Service Office Team, in a prompt and efficient manner.
*Ensure efficient planning and prioritisation of time to ensure accurate and speedy completion of tasks
*Identify and escalate problems and queries outside area of responsibility to line manager in a timely and efficient manner

If you have stong customer service background,good administration skills and a great personality to match we would love to hear from you today!

Required skills

  • Customer Service
  • Service Administrator

Reference: 33941126

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