Customer Service Administrator

Posted 17 November by Heads Recruitment

Customer Service Administrator

Hours: Monday – Friday 37.5 hours per week (1 late shift in 6 and 1 Saturday in 6)

Pay rate: £18,000

Location – Trafford Park

Contract: Full Time Permanent Position

Customer Service Administrator

The Role:

To provide a first lass service to all clients. Support the client through their experience and be the communication link between clients, sales, field and operational staff.

• To liaise with clients on a daily basis, to build and develop customer relationships.

• To liaise with internal departments to ensure that customer’s requirements are exceeded.

• Lead customer service handling to ensure timely response to customer care requests within our Client’s standards.

• Dealing with escalated customer queries / complaints ensuring the customer is kept up to date with progress of their order at all times.

• To deal with customers in a friendly and professional manner and in line with the companies standards and procedures

• Raising quotations

• Invoicing

• Take ownership and solve problems

Customer Service Administrator

The Candidate

• Must have experience of working in a Customer Service Coordinator role.

• You must have experience dealing with B2C.

• You MUST have EXCELLENT Microsoft Excel Skills.

• Readily accepts change.

• Able to go the extra mile and ensure customer expectations are met and exceeded.

• Attention to detail.

• Must have excellent communication skills

• Excellent problem solving and analytical skills

• People Management

• Organization & Planning Skills

• Ability to manage difficult or angry customers

• Time Management Skills

• Business writing skills (responses to customers, procedures, standards …etc.)

The Company

Our client is currently looking to recruit a Customer Service Coordinator for their office in Trafford Park reporting to and working with senior executives within the business. This is a permanent role and with a well-established, privately owned company with ambitious expansion plans.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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HEADSH

Reference: 33832720

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