Customer Service Administrator with German and English

Posted 3 days ago by Brno MSS Easy Apply Featured
Why should you apply?
• You will be earning above average salary for this type of role in the UK
• You will enjoy large range of benefits including stress-free relocation paid by the employer
• You will get a chance to work in an internal customer service team in British headquarters of an American company - you will significantly improve your English and learn more about the British culture
• You will improve your German since you will speak the language every day on the phone with the customers and face to face with your colleagues in the German team
• You will avoid the hustle and bustle (and high cost of living) of a big city but if you get tired of a small town – Cambridge is 24 km away and London 1 h 15 min by train.
• With Brexit coming, it might be your last chance to work in the UK without a visa

This position is perfect for fresh graduates as well as experienced professionals who are looking for a new experience.

Responsibilities:
• Provide assistance to customers and associates who will reach out to you via phone (70%) and email (30%)
• Develop positive relationships with customers to provide excellent customer service
• Use bespoke IT systems to resolve and process customer orders and queries
• Assist new customers with their enquiries and setting up accounts
• Process and complete administration of payments

We are looking for:
• English and German at least C1 level
• Great communication skills
• Willingness to learn new things
• Candidates who can work in the UK without a visa

Our client offers:
 £20,000 – £21,500 gross, £16,767 – £17,787 nett/year (depending on the shift pattern, see below)
 £500 bonus every 6 months and a promotion to a senior position after 18 months
 Relocation paid by the employer (flight, pick-up and one month in a hotel)
 Access to free company products in all kitchen areas and bathrooms and 70% discount if you want to order them home
 Free tea and coffee, regular fruit days
 Treats, cakes and chocolate on a variety of occasions
 Fun social events
 Stay active scheme – you can borrow a company bike and go for a ride during lunchtime or have fun with your colleagues, you can borrow all the necessary gear and if feeling nervous about riding a bike, you can book a free training session with a trainer. And if you fall in love with this means of transport, the company will get you a bike with a large discount :)
 Stay healthy scheme – free flu vaccination, smoking cessation programme with a specialist & contribution of up to £100 towards glasses
 Discounted gym membership
 Personal development plan & training
 Indoor breakout areas that include internet access, TV and game consoles and comfy sofas, outdoor relaxation areas with benches and plants
 Discounts on shopping, cinema, holidays, flights, leisure, health and finance – guaranteed savings on your everyday shopping including all your favourite retailers - Tesco, Sainsbury’s, M&S, Debenhams, Argos, B&Q, TopShop, Apple and more
 Pension contribution

Contract: Permanent, 3-month probation period, 1-month notice period
Working hours: various shift patterns to choose from, 35.25 – 37.5 hours per week, no overnight work
Interview process: 2 rounds, in-house/Skype
Starting date: Negotiable

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Gabriela Sakalova, REED – MSS
Gabriela.Sakalova@reedglobal.com

Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic

Reference: 34573565

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