Inbound Customer Service Advisor - Full Time
£8.75 per hour - Moulton Park, Northampton
Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.
Overview of the role:
Understand as an administrator within the Prime Services business area you will be dealing with a variety of Mortgage related administration that will primarily be data entry. The administration will be varied as this covers the full life cycle of a mortgage application. There will be some telephone work required so you must be comfortable and able to pick up the phone to external customers and solicitors. If you have a willingness to learn, are proactive and quick to pick up new skills you will be successful in this role.
Ideal candidate experience:
Customer service, administration or office experience is desirable.
Experience of using Microsoft packages such as word and excel.Have strong PC skills as you'll need to move around our systems quickly and efficiently whilst speaking to our customers.
Have excellent Verbal and Written communication.
Have confidence in taking ownership for each call.
Be able to make and explain decisions clearly.
Have a willingness to learn.
Have the ability to follow processes and policies.
Be able to manage you time effectively.
- Able to work under pressure & to targets
Hours of work:
Monday to Friday, 9am-5pm.
Pay rate: £8.75 per hour
Start date: 9th April 2018 - this is a fixed induction
This is a fantastic opportunity with lots of progression and development available.
You must be able to pass a credit check and a CRB Check!
Cordant People are an equal opportunity employer.
Cordant Group is an equal opportunities employer
- Call Centre
- Computer Literate
- Customer Service
- Telephony Experience
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