Customer Service Administrator - Nights

Posted 5 April by CML
Job Title: Customer Services Administrator – Nights

Reporting to: Customer Services Manager

Location: Telford / Halesfield 10

Hours: 4 on 4 off, 18:00 to 06:00

Job Purpose

To co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.

Key Responsibilities and Accountabilities

All aspects of Customer Relations by telephone and email;

Completion of Order Process to include creation of ad hoc Invoices (.e.g confirming, raising ad hoc invoices etc);

Support to Stock Administrator as required;

General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have;

Maintaining failure log and KPI sheets;

Liaising with and co-ordinating internal teams (eg transport planners and account managers);

Delivery reporting, both internally and to customers;

Assisting with training of team members;

Ensuring all delivery issues are followed through to conclusion in a timely manner (.e.g managing returns/stock on QC hold etc);

Any other tasks that are deemed necessary.

Essential experience / knowledge / specifications

Highest standards of Customer Service;

Keenly reactive;

Tenacity and diligence in following problems through to closure;

Numerate and literate, and competent with computers (MS Office, ERP systems);

Highly organized, efficient and able to work effectively under pressure;

Flexible and co-operative: a desire to please;

Reference: 34834793

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