The prospects within this role and the company in general are superb. If you have both administration and customer service experience or indeed are a recent graduate, this could be an opportunity to break into Financial Services within a company well known for developing staff and helping them to progress. The training is first class, another reason why they are able to recruit people without a Financial Services background. Whilst this is an admin role, there is a lot of liaison involved with external contacts, so good communication skills are vital.
The Company: Our client is a well-respected, progressive and successful Financial Services company, the number 1 provider in their field in the UK and expanding into new, related markets through 2017. This company now numbers over 1,000 staff, with a really strong reputation in the market.
The Role: Initially, three additional Administrators are required, with the work relating to their Lifetime Mortgage products, or Equity Release as it is commonly known. You will be responsible for providing full administration support and professional customer service to Financial Advisor's, partners of the company as well as customers in order to ascertain further information so that policy applications can progress to the point that they then become 'live’ business. You will be required to update client information and ensure that the completed required administration is managed in accordance with agreed procedures and compliance. This information relates to the admin post within the New Business function. The other team within Lifetime Mortgage Administration that requires new people, is the Servicing Team - this team focuses on policies/contracts already 'live' and therefore they are responsible for anything that happens throughout the life of that contract. This could relate to a customer moving the contract from one property to another or indeed the policy holder could pass away, so dealing with the following admininstration and communications that are required in that event. The New Business role entails more admin than the Servicing role, but they both require that mixed skill-set.
Skills / Experience Required: You will need some previous administrative experience as well as customer services experience and excellent communication skills. It is also essential that you are highly organised with strong attention to detail and are keen to learn and progress.
If you are looking to develop your experience within a growing organisation that will support you at all levels, including full support in studying for professional qualifications, this is a superb opening.
Additional Information: The salary for this role is £20,000 and bonus c.£2,000. In addition there is an excellent benefits package including pension and life/health benefits.
The Customer Services Administrator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.
- Customer Service
- Financial Services
- Equity Release