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Customer Service Administrator

Posted 15 May by C.O.S Recruitment Easy Apply Ended

We have a fantastic opportunity to join a prestigious financial services company in Knutsford. We are looking for a Customer Service Administrator with strong communication skills to work on a temporary, ongoing basis.

The role of Customer Service Administrator might suit a university graduate or someone looking for a temporary role for the duration of the summer months.

DUTIES:

  • Dealing with new enquiries via phone and email
  • Establishing that the client meets the criteria and advising them of processes and procedures
  • Sending out information packs and giving advice and guidance to complete the customers' application
  • Chasing information and documents from clients
  • Updating the company databases with contact information

    NO COLD CALLING
    This is not a sales role, however commission can be earned on top of your basic wage

SKILLS/ATTRIBUTES:

  • A welcoming and personable manner
  • Excellent communication skills
  • A positive and enthusiastic work ethic
  • High levels of attention to detail
  • Ability to learn new processes
  • Educated to at least A-Level
  • To build and develop long-term customer relationships

BENEFITS

  • Free parking
  • Gorgeous rural location in Knutsford, under a mile from the town centre
  • Modern offices
  • Paid trial day available (no obligation)
  • Immediate start
  • Full mentoring & training
  • Temp to Perm and shorter term opportunities (at least 2 months)

FURTHER INFORMATION:

Working hours are on a shift pattern with 1 week of early's and 1 week of late's in rotation as follows:

  • Early's: 8.30am to 4.30pm
  • Late's: 10.00am to 7.00pm
  • *We also have a second role available covering core hours 9am to 5.30pm

Due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application this time.

Reference: 34646927

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