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Customer Service Administrator £18,000 - £20,000

Posted 8 January by Hollyfield Personnel Easy Apply Ended

Our prestigious client based in Birmingham are looking to recruit 2 Customer Service Administrator to join their existing team.

This role is based on growth within the company.

Duties to include:

  • Taking incoming calls from new and existing customers
  • Logging all customers telephone and email queries
  • Dealing with replacement orders
  • Tracking deliveries with couriers
  • Arranging the return of incorrect / damaged / faulty items
  • Processing email queries from internal and external customers
  • Updating in house database with accurate information

Skills and experience required:

• A minimum of 2 years Customer Service / Administration experience

• Excellent communication skills - both oral and written

• Ability to build strong relationships with internal and external clients

• Proficient IT skills

Salary:

£ 18,000 - £ 20,000 - ( plus £ 1,600 profit/performance related pay per annum )

Working Hours:

Monday - Friday - 9:00 am - 6:00 pm.

Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.

Required skills

  • Admin
  • Customer Service

Reference: 33942788

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