Customer Service Administrator working within a fast paced Business to Business environment.
This is an excellent opportunity for a customer service driven candidate to join a high profile and established business, and to manage and maintain the on time processing of customer orders/schedules. To manage and maintain effective customer service, reliable feedback, professional handling of complaints and putting necessary resolves into action.
You will be joining a business with a brilliant culture that invest in their people. You will have the benefit of a cafe and gym onsite.
Fast past environment where you will be challenged every day!
Your day to day duties will include
Processing of all customer orders/schedules effectively and efficiently in accordance with company procedures and requirements.
Raising of all necessary documentation including order acknowledgements and pro-formas.
Amending orders/schedules where necessary.
Ensuring that all necessary staff are made fully aware of any specific customer requirements pertaining to customer order/schedules.
Making certain that customers within the area of responsibility feel positive that enquires and complaints will be dealt with in a competent manner.
Listening to customers requirements effectively and efficiently and where necessary implementing actions accordingly
Proactively contacting non key accounts on a regular basis to establish any concerns or requirements that they may have.
Keeping customers fully up to date at all times
Notifying customers of any known issues or information that may conflict with their requirements or cause any delays.
Ensuring that appropriate documentation is supplied to either the customer or internal staff such as pro-formaâ€™s, acknowledgements confirming supply, etc.
Ensuring that all customer complaints from area of responsibility are recorded, providing the necessary details in order to carry out the relevant corrective actions, preventative action, credit notes and sundry invoices, where applicable.
Making sure that all parts, which are being made obsolete, are monitored and dealt with in line with company procedures.
Providing administration support, where necessary, to the external sales team including samples and paperwork and taking of telephone calls.
It is expected that successful candidates will have the following:
Experience in a customer service environment is vital
Computer literacy including Word, Excel and order processing software
Drive and passion for achieving targets
Logical thinker, professional and hardworking
Organised and able to handle multiple orders at any one time
Ambition for long term career progression and grow with an expanding business
Strong customer focus and customer awareness.
Excellent interpersonal/communication skills
Good attention to detail
Hours of Work
8.30am - 5.00pm, Monday - Thursday, 8.30am - 4.00pm Friday, ½ hr lunch
Please note this is an extremely urgent vacancy for our client, please do not delay your application.
Credere Resourcing Limited are an Employment Agency specialising in Supply Chain & Procurement Recruitment.
" Credere Resourcing Ltd is acting as an Employment Agency for this role under CEAEBR 2003 "