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Customer Service Administration Advisor - 12 Month FTC

Customer Service Administration Advisor - 12 Month FTC

Posted 7 September by YOU Personnel LTD
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Customer Service Administration Advisor

Salary: Up to £18,500 + Company Benefits 12 Months (Maternity Cover)

Location: Redhill, Surrey

Excellent opportunity for an experienced Customer Service professional who has previous experience dealing with specialised administrative duties. You will deliver a high standard of customer service when responding to customer enquiries. Further duties include:

  • Provide an efficient and effective service to customer queries & complaints which require an in-depth knowledge of specific procedures and related systems and acting to ensure they are satisfied and consistent with department quality standards and procedures
  • Maintain and develop up-to-date product, system and process knowledge to act as a centre of expertise and to provide an increasingly effective service to customers
  • Relay customer perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation.
  • Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates.
  • Monitor daily work queues and daily logs.

Skills and experience required:

  • Experience in Customer Services environment is desirable
  • Essential to have knowledge and experience in administration
  • Financial Services experience desirable
  • Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential

Successful candidates will be subject to background checks.

** YOU Personnel is an independent Recruitment Agency that combines 30 years of Recruitment experience. We provide recruitment solutions for PERMANENT, CONTRACT AND TEMPORARY staffing requirements. **

Required skills

  • Admin
  • Advisor
  • Customer Service
  • Financial Services
  • Queries

Reference: 35525273

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