CUSTOMER SERVICE ADMIN HIGH WYCOMBE - PERMANENT JOB!

Posted Yesterday by REED Business Support
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Customer Care Advisor

Due to expansion, My client are looking for a positive, friendly and hardworking individual to join their passionate Customer Care Team at our Head Office in High Wycombe.  In this fast-paced role, you will communicate with our customers via telephone, email and live chat and will provide a unique and personal service to each customer. 

We are open from 8am- 8pm Monday to Friday and 9am- 5:30pm on Saturday and bank holidays, so the successful candidate needs to be flexible and reliable.  Please note, temporarily due to COVID-19, our current working hours are 9am-5:30pm Monday- Saturday only. 

TO JOIN OUR VIBRANT AND FAST GROWING BUSINESS AS A CUSTOMER CARE ADVISOR

You must have proven experience working in an office based Customer Care role and a genuine passion for customer service. 

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal.  You will also have strong computer skills.

You will embody the company values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail. 

If this sounds like you and you’re motivated and excited to learn more, we can’t wait to hear from you.

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Delivering exceptional customer care at all times
  • Ensuring that a bespoke and personal service is provided to every customer to meet their needs
  • Responding to customer queries within our agreed response time
  • Handling customer queries across different platforms, including live chat, phone calls, email and social media
  • Building relationships with customers and using initiative when dealing with queries
  • Liaising with the warehouse team and couriers to resolve any order issues
  • Working closely with stores and other head office departments

YOU'LL BE REWARDED WITH:

  • Competitive starting salary and great career prospects in a fast paced and growing business
  • 25 days holiday plus bank holidays
  • Company-funded private health insurance
  • Discretionary bonus scheme
  • 50% staff discount
  • Interest-free Season ticket loan
  • Bespoke induction support and ongoing development to help you thrive in your new role
  • A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities and more

Please apply now as I will be shortlisting immediately!

Reference: 43469404

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