Posted 2 days ago by REED Business Support
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Customer Service Associate – 6 month FTC - Aylesbury -  £20,000 – QUICK TURNAROUND

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality customer service, for which they are multiple award winners, are looking for an Customer Service Associate to join their team!

Main duties:

  • Responding to incoming calls, outbound calls, emails, webchat and letters
  • Face to face customer interaction
  • Resolving and recording dissatisfaction and/or complaints on first contact
  • Converting new accounts and processing of legal documents
  • Process cash payments
  • Updating changes to customer database
  • Assisting with opening, sorting and scanning of incoming post (when necessary)


  • Experience in any form of customer service is essential
  • Knowledge of Microsoft Word, Excel and Outlook
  • High standard of written and verbal communication skills
  • Proven experience of working in a lively and fast-paced environment
  • Ability to prioritise workloads, be a team player and be self-motivated

Operational hours are 8:30 – 16:30 – 9:00 – 17:30 Monday to Friday

A salary of up to £20k is on offer, plus some amazing perks and benefits, including:

  • Fantastic holiday entitlement
  • Discounted on-site gym (not open due to COVID at present)
  • On-site, free parking
  • Employee support programme
  • Retail discounts and offers
  • Opportunity to develop and learn via structured progression steps
  • Pension, healthcare and life insurance
  • Plus many more

Please apply now as they will be interviewing next week and the start date will be Monday 5th October

Reference: 40869081

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