9.30pm to 6pm Monday to Friday
Our client based in Colnbrook who are specialist in Mailing House and Fulfilment Services are looking for a customer services account manager to join their growing team.
- Support sales staff with main clients and obtaining quotes for customers
- Processing orders through the company stock management systems, and ensuring job are sent down in a timely manner if daily cut off times are set
- Helping warehouse staff and Customer Data Executives with client jobs as and when required for them to complete any tasks
- Keeping a check of incoming e-mail and informing the relevant person of what needs to be done if needed
- Dealing and contacting existing clients with queries and company information
- Dealing with customer queries daily and supplying quotations to customers based on the company set margins
- Ensuring clients requests are carried out using internal operations paperwork. Clients reports to be completed as and when requested with all the correct information.
- Booking Agents for collections and deliveries of goods as and when required
- Ensure any supplier queries relating to our customers shipments are dealt with
- General Administration duties or tasks requested necessary by department manager
- Ensuring all customer emails are dealt with promptly and professional
- Dealing with incoming telephone calls as and when required
TYPE OF PERSON NEEDED:
- Being flexible within the department
- Accuracy and attention to detail
- Ability to solve problems promptly and effectively using initiative
- Communicate Information effectively by phone or email
- Ability to prioritise workload under pressure
- Able to deal with demanding customers in a professional manner
- Dealing with high volumes of emails and be able to multi task
- Professional and courteous in any situation
- Being thorough and analytical
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