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Customer Service/ Account Manager

Posted 10 April by Cordant People Easy Apply Ended

Customer Service / Account Manager

Tamworth Staffordshire

Salary: £30,000

Permanent

Monday-Friday

8:30am-5pm (Maybe some flexibility on start times)

Do you want to work for a market leader? Are you an experienced customer service Account Manager? Do you have a passion for delivering impeccable service? Then this is a great opportunity for you!

Key Responsibilities - Customer Service/ Account Manager

  • Act as the main contact for a portfolio of assigned accounts
  • Build strong relationships with customers
  • Identify and act upon new business opportunities with existing customers
  • Develop a comprehensive understanding of the company's service offerings
  • Have MIS experience to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
  • Answer client inquiries in a timely manner
  • Provide feedback from customer meetings to sales director
  • Work with all other departments to provide new innovation for clients, expanding company's product portfolio
  • Troubleshoot any issues relating to account portfolio
  • Input data in CRM system (upon company's installation)
  • Provide a report to Sales and Marketing Directors regarding each account, including sales and forecasts.

Key Skills - Customer Service/Account Manager

  • Previous account management experience within the print or Marketing industry
  • Good Understanding of KPI'S
  • Excellent communication skills
  • Proactive and forward thinking
  • Previous customer service experience

Interested? Please apply today.We have interviews taking place immediately for shortlisted candidates.

Cordant People are an equal opportunities employer

CP3



Cordant Group is an equal opportunities employer

Required skills

  • CRM
  • customer service
  • KPI's
  • data entry
  • account management
  • development
  • customer experience
  • print industry
  • MIS experience

Reference: 34873379

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