Customer Service Account Manager/ Service Delivery Assistant (minimum 6 months)
Based in Manchester
£10.50 + excellent overtime rates
This is a fantastic opportunity to join an expanding company in Manchester..
They require an experienced Customer Service Account Manager with the focus on service delivery for a minimum of 6 months.
Hours based on a 37.5 hour week are either:
08.00 - 16.30
08.30 - 17.00
09.00 - 17.30
09.30 - 18.00
You will also be required to work every 3rd Weekend and you will be paid time and a half for a Saturday and double time for a Sunday.
****PLEASE NOTE THIS POSITION IS OFFERED AS AN ON-GOING TEMPORARY ASSIGNMENT****
You will be liaising closely with Key Clients & Senior Management updating them on any changes or problems
The role will encompass various duties but essentially your role is to maintain relationships, identify any issues or problems that could arise and affect the account.
You could be dealing with some technical issues so the ability to deal with and learn new products is essential.
Duties to include;
Support & resolve issues. This will include monitoring the client account and ensure service levels are being achieved
Taking action where appropriate
Updating the database on an in-house system
Updating clients of potential issues
Progress calls from the customer, etc.
Full communication to internal & external contacts to keep all parties in loop
Escalate any problems with service delivery performance.
Provide support to Customer Service Manager.
You must be able to take ownership of problems and see the issue through to the end result. Excellent communication skills are essential along with an enthusiastic approach to your work. The successful candidate will be enthusiastic, motivated and enjoy problem solving. You will have proven experience of working within a call centre/customer service environment. This is an exciting opportunity to work for a well established company offering a stable career.
NB ;Applicants need to be aware that any offers will be subject to passing financial security
You will also need to be able to start immediately as this is a temporary booking
- customer service
- account management
- service delivery
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