Customer Service Account Advisor

Posted 4 April by Hammonds Easy Apply

Are you an experienced Customer Service Account Advisor who wants to join a family run local business and work within a fantastic customer services team?  Do you have the skills to turn a problem into a solution and delight customers along the way? 

Hammonds, the UK's largest choice of fitted furniture company, has an opportunity available for someone to join our New Homes team based in Hinckley, Leicestershire as a Customer Service Account Advisor, to cover maternity for up to 12 months.  In return we are offering a rate of pay of £8.50 per hour.

We are looking to recruit a Customer Service Account Advisor who loves speaking with and helping customers’ everyday.  There are no sales in this role just the expectation to deliver customer service whilst working within a friendly office environment.

Working at our Head Office in Hinckley with free onsite parking and great staff what more could you want from a customer service role?

In return you will receive a starting salary of £8.50 per hour with incremental increases gained through experience and a tailored training programme.  We have a range of local benefits including corporate gym memberships and discounted holidays.

The Customer Service Account Advisor duties and key responsibilities:

- To take ownership for customers accounts and queries through various communication channels and recording relevant data on an in-house system

- Managing all installations through to completion and after care

- Building relationships with internal stake holders whilst achieving company wide SLA’s

To be successful as our Customer Service Account Advisor you should have;

- Excellent standard of written English (GCSE Level A-C)

- Strong communication skills both telephone and written

- Effective organisational and planning skills

- Be computer literate and able to multitask

- Previous experience of problem solving/complaint handling

If you want the opportunity to really make a difference and join a successful well known Brand in the furniture industry then Hammonds Furniture is the place for you

Our Head Office in Hinckley, Leicestershire and is commutable from Nuneaton, Leicester, Rugby, Coventry, Tamworth, Market Bosworth, Atherstone and surrounding areas.

Interested? Click ‘apply’ today to be considered for this fantastic Customer Service Account Advisor role.

N.B: vacancies may be filled prior to the expiry date.

Strictly no agencies please

Reference: 34822134

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