An exciting opportunity has arisen for a passionate Customer Service Coordinator to join an expanding team of 30 based in the Swinton, Salford office. Representing a retail company delivering customer service excellence to a varied businesses portfolio via telephone and email correspondence.
With over 20 Service Centres across the country, this worldwide brand are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to a array of organisations.
Customer Service Coordinator duties include:
- Accurately set up customers quotes and orders on system
- Deal with all customer issues/ queries/ requests for product and service information
- Manage out of stock items by communicating with purchasing and advising customer accordingly
- Maintain effective communications and good working relationships with all internal and external teams
- Ensure maximum customer service levels are achieved
- Liaise directly with customers either by telephone, e-mail or face to face, taking orders or enquiries
- Provide information about products and services
- Manage customer's accounts, complete gap analysis on customer accounts and constantly review customer trends with a view to identifying ways to increase business levels
The successful Customer Service Coordinator will:
- Enjoy nurturing good customer relationships
- Be a self directed worker
- Be computer literate
- Have a positive attitude
- Previous knowledge of an experience in a similar role will be an advantage but not essential
Salary - £18,000- £20,000
28 days holiday (including bank holidays), increasing to 33 days after 5 years' service, with an option of buying up to 5 days extra per year
Enhanced Maternity and Paternity pay
Comprehensive Learning and Development
Cycle to work scheme
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