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Customer Scheduling Advisor

Posted 1 December 2017 by Ricoh UK Ltd Featured Ended
Customer Scheduling Advisor
Competitive Salary + company benefits - Based Northampton

Is customer service as important to you as it is to us? If so, welcome to Ricoh`s world! Right now, we have a fantastic opportunity to join a dynamic team where your actions can make a difference. We are seeking to recruit a Customer Scheduling Advisor to work in our Shared Service Department.

This is a brilliant time to join a forward thinking company and we currently have an excellent role for someone who enjoys a challenge, who is organized and who thrives under pressure. The role of Customer Scheduling Advisor is based in our Helpdesk and Customer Services department at our 300 Pavilion Drive office, on the Brackmills Industrial estate in Northampton.

The main function of this role is to schedule appointments for our engineers who deal with the Service side of the business in an effective and professional manner complying with agreed customer contractual service levels and company procedures.

The ideal candidate will take ownership for a customer request for technical assistance and will see each request through from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems and dealing with engineer queries.

If you have excellent customer services skills we would like you to hear from you as this is a very customer orientated position which is extremely satisfying and self-rewarding.

This role is subject to sensitive and restricted information. If successful you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.

Someone who can build relationships is pivotal to the job as they will be responsible for providing the Field Service Manager with communication of the areas activity, including performance, response times and customer escalations.

If this job sounds of interest we look forward to hearing from you.

We are an equal opportunities employer

No agencies please

Reference: 33938705

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