Our client are looking for someone that is keen to work within a dynamic and fast-growing company. Most of their orders are placed online or through incoming telephone enquiries so you will need to be good at processing orders using the bespoke systems and talking to customers knowledgeably about the range. No outgoing calls are required, full training is given.
Being a small company, there are all sorts of other interesting tasks that pop up during the day to make life interesting so flexibility and variety is part of the job.
You will handle telephone enquiries and process payments, generate invoices and email customers, monitor the live chat option on the website, give customer support and handle sales enquiries, respond to initial customer enquiries via email and provide written quotations, use CRM system to track enquiries, support after sales and coordinate with the warehouse team and suppliers.
You will have excellent customer service skills and have previous experience of working within a telephone based customer sales or support environment.
Our client would also like someone who has website maintenance and basic marketing skills ideally. Strong Word & Excel skills essential as are strong admin support skills. You will have a good sense of humour and be able to remain calm within a busy and demanding environment.
Monday - Friday 9am - 5:30pm (5pm finish on Fridays)
- Customer Service
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