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Customer Retentions Agent

Posted 4 October by Sitel
£8.32 per hour
Holytown , Lanarkshire
Permanent, full-time

We are looking for energetic and motivated Customer Retentions Agents to join our team at our brand new, state of the art call centre in Maxim Park. This is a contact centre role in a modern and friendly environment. By working for SITEL - an award winning, international, outsourcing contact centre, you will be working in partnership with the UK’s fastest Broadband provider - Virgin Media.

We are looking for positive, conscientious and passionate people to join a diverse team of 700 staff.

Job role:

Your day to day role is about turning every contact engagement experience into a positive and this will include:

  • Retaining customers by assessing their needs and making alterations to their chosen packages as required in order to restore confidence in the service offering
  • Taking incoming calls, offering the highest standard of customer service
  • Dealing with customer queries and complaints
  • Assessing customers’ needs and tailoring available packages
  • Dealing with cancellation requests and retaining customers
  • Dealing with Billing enquiries

Key Skills:

  • A great telephone manner
  • A passion for customer service
  • Good IT skills
  • A fast learner
  • Reliable, with a good attendance record

Working Hours-37.5 hours per week - 5/7 days on rotation between 8am and 9pm. The first three weeks will be classroom based training followed by two weeks in our academy.

We offer a weekly basic salary with an excellent bonus scheme!

Other Benefits include:

  • Award winning training
  • Generous bonus scheme
  • Excellent Career Opportunities
  • Eye Care Vouchers
  • Pension Schemes
  • Corporate Discounts
  • Rewards and recognition schemes
  • Discounted Virgin packages

Reference: 39060543

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