Customer Retentions Advisor

Posted 4 April by AS Resourcing

My client - the UK’s only fully integrated provider of home phone, mobile, broadband, gas and electricity services are currently recruiting for a Customer Retentions Advisor to join their team.

You will work as part of the Sales/Retention team and interact with customers that are moving home or are new occupiers of properties and promote the benefits of being a customer.

What you will actually do:

  • Speaking with Customers’ who are moving properties and promoting the benefits of having the business provide services to their new property
  • Speaking with new occupiers of properties the business currently supplies with the goal of retaining their services, and benefits of taking additional services through the business
  • Developing a thorough knowledge of the businesses products and services and also those of competitors
  • Use effective questioning to identify which services Customers’ could benefit from and increase the sales potential of every call
  • Exceeding customer expectations and developing a good level of rapport
  • Understanding the importance of retaining existing Customers

What you will need:

  • Experience of working in a telesales/customer retention role within a call centre environment
  • Motivated and loves working in a target-driven environment
  • The ability to build rapport with callers and identify opportunities to up sell and convert them into multiservice customers
  • Ability to provide a good level of customer service and willing to go 'the extra mile’ to retain a valued customer
  • Strong interpersonal and communication skills

This role is paying a basic salary of £19,500 with a competitive bonus structure of up to £11,000.

Required skills

  • Call Centre
  • Customer Service
  • Retention
  • Sales
  • Telesales

Application questions

Do you have experience of working in a telesales role within a call centre environment?
Can you work on Saturdays?
Can you commute to Colindale?

Reference: 34822935

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