Customer Retention Advisor

Posted 25 January by Webhelp UK Featured

Are you looking for a Customer Retention Advisor job? Due to continued business success and growth in Webhelp, we are currently recruiting Customer Retention Advisors for our Dearne Valley Contact Centre. With a salary of £15,704 plus additional benefits and bonus earning potential, there couldn't be a better time to join us.

Your new company

As one of the UK's fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.

Your new role

As a Customer Retention Advisor with Webhelp UK, you will be working on behalf of one of our valued clients, a respected market leader in their industries. Taking inbound calls from customers, you will support them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic call centre environment, you deliver exceptional customer service in a proactive manner by taking the time to understand the needs of each customer and provide a resolution on the first instance wherever possible.

What you'll need to succeed

Ideally, you will enjoy talking to people and have gained previous experience of working in a customer driven environment, preferably within a Contact Centre, but this is not essential. Also, as this is a fast paced and dynamic environment, the ability to work to targets and the desire to exceed them is essential. To be passionate about sales and given the customer the best out of their packages

As you will be speaking with customers on a daily basis, excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution

What you'll get in return

You'll be offered a salary of £15,704 along with added monthly bonus potential and a number of additional company benefits. You'll receive continued training and support from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation that offers excellent career opportunities.

What you need to do now?

If you think you have what it takes then don't miss your chance to join us in our vibrant contact centre which provides excellent working conditions and a variety of call types.

Reference: 34324169

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