In your role, you will be the first point of contact for customers in crisis. You will be talking to the customers in their time of need: making a claim can often be a stressful time for them so you would need to ensure the process is as easy and efficient as possible. After your 3 weeks training you will spend interesting and varied days gathering information about from my client’s customers’ new claims, registering them accurately.
The hours of work are 40 per week (over 5 days) but will be on a rota basis covering weekends - hours are from early 7.00 a.m. - late 9.00 p.m.
Key duties and responsibilities:
Deal with customers in an empathetic manner
Investigate and identify indemnity and liability issues
Identify cases for referral into repair network
Answer the telephone within agreed service standards
Answer the call with the recognised RTA salutation and identification
Pass call to a senior member of staff if it becomes a complaint
Log calls on memo screen with sufficient information for others to follow
Deal with post items as required
Ensure any actions/promises are followed up
Ensure the caller has the correct details for further contact should it be necessary
Hours of work:
Shift pattern basis - Working 5 days over 7 between the hours of 7:00am and 21:00pm.
Applicants would need to have:
Ability to cope under pressure
Previous claims/customer service experience
Good keyboard skills
Ability to problem solve
Reed Specialist Recruitment Limited is an employment agency and employment business
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