Customer Response Advisor

Posted 9 March by Parkside Office Professional Easy Apply

Our market leading client - a dynamic fast moving consumer goods company are looking for an immediately available Consumer Response Advisor to join their fun and friendly team based in Maidenhead on a temporary basis. The ideal candidate will be motivated and willing to take on any challenge

Key Responsibilities

  • Resolution of consumer queries and complaints
  • provide a first class response to consumers calls and emails
  • Uses judgement and resources available to resolve consumer query, contact by phone, email & letter using principle of first time resolution
  • Log all issues requiring follow up on them for future reference
  • Resolution could involve receiving product back for inspection, issuing a free spare part or vouchers, or simply finding out more details on a product, troubleshooting problems with 'technical' products or sending out new sets of instructions.
  • Escalation of consumer complaints to supervisor when appropriate

Key Skills

  • Minimum GCSE English & Maths at C
  • Minimum 2-3 years experience in a similar, seasonal, fast paced manufacturing / distribution organisation. Alternatively retailing
  • MS Office proficiency
  • Experience of customer database
  • Experience of working in 'call centre' environment with call queuing system
  • Ability to log details on system whilst taking calls
  • Ability to resolve majority of complaints without escalation
  • Think on feet & deal with complaints calmly, sympathetically and professionally
  • Trustworthy
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

Reference: 34644893

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