Customer Response Advisor (Part Time)

Posted 9 October by REED
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REED Business Support are working with a fantastic organisation in Ashburton (relocating to Exeter), recruiting for a Part Time Customer Response Advisor.

This role will be relocating to Exeter.

The role is 30 hours per week (9-3 / 9-3.30) (Flexible) - Monday - Friday

Responsibilities:

Receiving and evaluate inbound calls from customer’s alarm systems
Assesses and manages an appropriate response to all customers
Ensures that all customers are dealt with efficiently, effectively, and in accordance with company procedures
Follow up auto-answered calls and address any issues presented
Engage with customers
Carry out administrative tasks including data input

Requirements:

Good standard of education to GCSE level or equivalent, or above. Desirable would be English & Maths.
Proven working with Microsoft Office Suite.
Analytical skills with the ability to evaluate information quickly.
Experience of call handling
Problem solving in a calm and effective manner
Experience of support/advising vulnerable groups
Excellent telephone manner.

If the role is of interest to you, please click the 'Apply Now' button, or email your CV to  keelan.allman-parsons@reedglobal.com

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 35172151

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