What you will do
Manage the complaints process by taking ownership of individual complaint cases to investigate and resolve satisfactorily, in accordance with V12 process and procedures, and within the Regulator’s complaint handling rules. To provide outstanding service to both internal and external customers, receiving and responding to queries and requests and delivering against a range of performance target indicators.
What you will bring
We are looking for individuals who have a wealth of experience of successfully dealing with customer complaints within Financial Services. You will demonstrate strong knowledge of relevant regulatory bodies including FCA and FOS. As an experienced complaint handler, you will be confident dealing with difficult conversations and be passionate about providing positive customer outcomes. You will also have excellent communications skills both verbal and written, ability to influence and possess strong relationship building skills. Experience of Retail Finance, Section 75 claims and Respond are all desirable.
How you will be rewarded
At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.
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