Customer Resolution Investigator

Posted 4 April by Mark James Search Limited Easy Apply

Our client, a leading financial services organisation is hiring for a Customer Resolutions Investigator, to ensure that all complaints are administered, investigated and resolved in accordance with regulatory requirements and company standards. Promoting a customer focused environment, acting as the voice of the customer.

Responsibilities

  • In-line with policy & procedures, identify the root cause as part of fair and thorough complaint investigations, ensuring all complaint points are fully understood and responded to
  • Ensure that fair outcomes are achieved for each customer based on their individual circumstances and any material distress, inconvenience or financial loss
  • Accurately and consistently update the Complaints Management System providing a clear and concise audit trail
  • Actioning general complaint queries
  • Look for opportunities to identify on-going issues and eliminate repeat complaints in order to improve our overall customer experience
  • Assisting the team when required by taking on additional tasks or key activities to manage workloads
  • Working within and helping to maintain a customer focused team environment which is continually improving and striving to identify process improvements
  • Providing assistance and support when required to the business to improve the handling of Complaints day to day

Requirements

  • Customer Service skills and experience
  • Excellent written and verbal communication skills
  • Ability to work under pressure and to be able to show a flexible and adaptable approach
  • Problem solving skills
  • Time management skills, with the ability to review, organise and prioritise

This is a full-time, permanent position, working Monday to Friday.

Please apply online to be considered.

Reference: 34827913

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