This role represents a genuine opportunity for either people with recent customer services experience within a professional environment or recent graduates with previous customer services experience. This is an opportunity to work for a global Financial Services company. If candidates can show enthusiasm, energy and the ability to multi-task, there are real prospects for long-term development.
The Company: Our client serves investors all over the world and they also administer a wide array of corporate pension schemes. They employ over 5,000 people, managing £150billion+ worldwide.
The Role: In an office of around 35 staff, this role is in the Transaction Resolutions Team, part of our clients Customer Services area. The purpose of this team and the role, is to quickly and efficiently review, and where possible resolve, unclear instructions received from customers or Financial Advisers. You will review the customer instruction and undertake initial investigations to see if you can resolve the query internally through the use of existing information. Where a query cannot be resolved internally, you will contact the customer/adviser, usually be telephone and if this is not possible, in writing. Your role is to ensure that all interactions with the customer are handled in a timely manner and with a quality of response that fully meets or exceeds the customers expectations.
Skills / Experience Required: You must have proven office based experience that has involved customer interaction. Our client will also consider recent graduates who again have had previous customer service experience. You should have an analytical and methodical approach to investigations and problem solving, possess good communication skills and we should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount.
Additional Information: The salary for this role is £14,000 - £16,000 with additional bonus and pension benefits. The main consideration is the progression though, good people can progress quickly if they apply themselves.
The Customer Resolution Associate position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.
- Communication Skills
- Customer Service
- Financial Services
- Problem Solving
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