Customer Service Advisor

Posted 9 March by JOB Consultancy

Customer Research Advisor - £17,100 + Bonus potential of £4,800 per annum - 8:30am-5:00pm Monday to Friday

My client, a highly successful organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources.

Key responsibilities will include:

  • Collecting intelligence from industry professionals
  • Achieving set targets around call quantity, call quality, call time and call volume
  • Being responsible for your own work and meeting the department quality standards
  • Managing/prioritising your own workload on a daily basis
  • Liaising with other colleagues within the business
  • Dealing with customer queries
  • Building relationships with contacts within the industry

The ideal candidate will be:

  • Detail-oriented, flexible, energetic and methodical
  • Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler, capable of working under pressure to tight deadlines and prioritising
  • Strong planning, organisation and time management skills
  • Determined to exceed targets and objections
  • Dependable - takes responsibility for own actions, keeps commitments
  • The ideal candidate would be an excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information
  • Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads

If you are customer focused, proud of ensuring an excellent service and can negotiate with potential clients, please apply for consideration.

Reference: 34649378

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