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Customer Relationship Sales Executive

Posted 16 March by Chris Eastwood Automotive Ltd Easy Apply Ended
Customer Relationship Sales Executive

- Provide an excellent central point of contact for customer general enquiries
- Advise and support customers throughout the entire sales process (initial sale, excellent vehicle handover through to aftersales) demonstrating ownership and personal responsibility for the customer’s retail experience
- Ensure that the customer relationship remains the key focus of all transactions
- Ensure that all activities are directed at improving the customer experience, whilst also being effective, logical and maximising profit
- Diligently strive to understand the customer’s needs and provide knowledge and awareness of all relevant products and services
- Be required to introduce, follow up and complete sales leads and prospects, produce accurate part exchange appraisals and finance products
- Maximising opportunities by interacting with customers through a variety of channels including telephone, face to face, on the taxi ranks and at events
- Ensure monthly and quarterly targets are met, working with the Sales Manager and Sales Team to ensure dealership achievement of target
- Demonstrate innovation and initiative, and be a passionate advocate for the company, its values and objectives
- Actively engage in creating and developing internal relationships to improve own experience and knowledge and therefore add value to customer’s journey
- To be able to cover a wide geographical area

The person

- A proven ‘people person’ able to build strong, trusted relationships
- A self-starter driven by challenge and able to self-motivate and work on own initiative creating opportunities without close supervision
- Results driven with a proven track record of selling
- Confident and resilient, able to absorb business pressure and work to deadlines
- Excellent interpersonal skills, high level of emotional intelligence, ability to influence and persuade
- Hands-on approach with a clear focus on bottom line profitability
- Unquestionable personal and professional integrity and conduct
- Demonstrates a strong level of customer service standards
- Highly organised and detail focused
- Strong sales background
- High level of numeracy and literacy
- Ideally previous experience of the motor industry
- Good IT skills i.e. word, excel, outlook etc.
- Full UK Driving License

Reference: 34081285

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