Customer Relationship Manager

Posted 20 June by networx

Customer Relationship Manager


£40,000 - £45,000 + Car Allowance

Our client delivers total facilities management services to the Northampton Schools Private Finance Initiative across an estate of 42 schools (five secondary and 37 primary).

They now have an opportunity for a Customer Relationship Manager to lead on the management and delivery of the Customer Service function for the Northampton Schools contract - 12 schools (2 Secondary + 10 Primary)

You will use your experience to manage key relationships with customers in order to achieve high levels of customer satisfaction and will be the point of escalation in respect of any customer issues / complaints. Additionally, you will be required to manage the annual customer satisfaction survey and undertake any corrective actions as necessary.

Skills, experience and qualifications:

  • Educated to Degree level in Facilities Management, Surveying, Engineering or a related subject, or demonstrate such a level of equivalent qualifications and experience

  • Professional Membership of a relevant professional association, e.g., RICS, CIBSE, BIFM is desirable

  • Solid post degree / post qualification experience

  • Knowledge of the management and provision of Hard & Soft FM services for a multi-site operation (schools)

  • Experience in the development and implementation of Service Delivery Plans, policies, procedures/process, and systems enhancement for (Hard & Soft) FM Services

  • Excellent communication skills - Written and oral.

  • Ability to develop and maintain productive working relationships with all stakeholders

  • Excellent customer relationship management skills

  • Ability to manage work priorities in a rapidly changing environment

  • Excellent IT skills and Microsoft office suite (word, excel, project)

Reference: 38273824

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