Customer Relationship Manager (ERP Software Implementation)
This is a new role in a new function for a very forwarding thinking and innovative software house in Nottingham. They have a simple ideology, a good software implementation never really ends, it’s a process of continuous improvement!
This role starts as the traditional software implementation draws to a close. You will pick up the user journey just as it’s about to reach its traditional destination. Your remit is simple, to ensure that the Client receives the most incredible post implementation experience and that each stakeholder, department and user buys into, and gets the best out this amazing SAAS ERP product.
Sometimes this role is referred to a Customer Success Manager, a term that is still being defined. However no matter what the title the role comes down to the following:
Customer Relationship Management - Post Implementation
Software Configuration Management and Ongoing product enhancement
Cutover Management in to a managed / professional service
Incident Management - non technical interactions, pure escalation
Stakeholder engagement, training and championing the product and latest releases
This is a proactive role, ideally suited to a customer service, software delivery focused Project Manager that absolutely loves the people orientated elements of software Implementation.
To give this role some context this software is implemented in to large multi thousand seat environments. It is true ERP and therefore required a holistic approach, whereby you’ll engage with all departments and functions across an organisation.
Additionally, you will be brought in to meet new Clients and those interested in onboarding the product. As a Customer Relationship Manager you not responsible for generating sales or providing technical support, you are just there to delight and amaze the customer. To be a point of contact, a facilitator, a troubleshooter a brand ambassador!
No doubt you’ll be performing this in your current position, albeit it may just be a small part of a bigger Project Management position or possible a Senior Application Support role.
Interested? Position pays to 45k plus benefits and is based out of Nottinghamshire. Easily accessible via the Tram and the M1. Role does involve travel to customer sites in major UK cities.
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