This job has ended. Find similar jobs.

Customer Relationshiop Manager - software

Posted 31 January by Asset Resourcing Limited Easy Apply Featured Ended
Why not join a highly skilled and collaborative company to see what you can achieve?
We currently have a new, exciting opportunity due to expansion and are looking for someone to join us on a full time, permanent basis.
The Role
*To act as the primary point of contact for the client, post implementation and launch
*Assume responsibility for client queries and issue escalation
*Host client training sessions for recruiters
*Create long-term customer relationships
*Participate in business development, give demonstrations and represent the coompany at events
*Conduct Quarterly reviews with clients
*Working closely with clients to provide feedback to internal product management and development teams
*Identify risks and collaborate with internal teams to minimise issues
*Responsibility to provide guidance and identify potential client up sell opportunities
*Regularly prepare and educate customers on new features and releases
*Monitor and identify adoption and utilisation trends, provide recommendations based on risk and client's business needs
*Development of reference accounts
*Driving high customer satisfaction
*Influence product evolution and company strategy
*Drive adoption of solution and identify product evolvment opportunities via high value relationships with clients
*Responsible for maintaining a high level of client satisfaction by being a liaison between clients and internal operations

*At least two to three years' of professional experience
*Excellent interpersonal skills
*Able to work largely independently
*Demonstrated experience in systems implementation or client facing relationship experience
*Industry experience is desired

*Competitive salary, gym membership,
*Health insurance, Pension
*Flexible working options
*Scope to develop your career in a variety of directions

Reference: 34368545

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job