Purpose of the role
Our Customer Relations Specialists are responsible for solving any issues that may occur. They will respond to contact from customers, (either via telephone or email or feedback) and proactively work to find a solution satisfactory to all parties to ensure our customers have the best experience possible.
This is a new role to support the continued expansion of the team as the business grows.
=Previous experience in a customer-facing customer service role
=Strong negotiation skills and a commercial mind-set
=Excellent communication skills
=Conflict resolution experience and/or training
Other Personal Attributes are:
• Good communicator - strong empathy and friendliness and a positive demeanour
• Reliable and punctual
• Able to convey ideas logically and systematically
• Excellent time management skills - able to manage own caseload and work to SLA deadlines
• Creative approach to problem solving - able to think outside the box to come up with a solution
=33 days’ holiday (including bank holidays)
=An additional day off during the week of your Birthday
=Annual bonus scheme
=Death in Service payment
=Subsidised park and ride passes
=Enhanced Maternity and Paternity pay
=Long service awards - cash payments and increases in holiday allowances
=Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office
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