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Customer Relations Representative

Customer Relations Representative

Posted 24 January by Jenrick Commercial
Easy Apply Featured Ended
Customer Relations Representative   

A world-famous fashion brand is looking a Customer Relations Representative to join their fun, vibrant and hardworking team. This is a fantastic chance for someone with SAP experience and advanced Excel (Pivot tables & V-lookups) to join a company that love to promote from within and certainly know how to treat their staff.  

The role of the Customer Relations Representative is to assist customers, and other internal departments, Sales Representatives, with questions, concerns and demands that arise regarding accounts and orders.  This position reports to the Customer Relations Lead

Responsibilities of the Customer Relations Representative   

- Answer incoming telephone calls from customers, end consumers, sales representatives and other internal departments.
- Respond to all customer queries in a timely and efficient manner at all times.
- Provide strong administrative and customer service support.
- Become an “expert” in your customers.
- Keep your manager informed of any challenges with your customers/orders etc.Enter orders into SAP where required.
- Analyse order book and inform customers and sales teams of any challenges preventing the orders from shipping.
- Work closely with the operations teams to ensure paperwork is accurate for each regional specification.
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Visit key customers on a regular basis to review the shipping season and prepare for the next one.
- Send regular order book updates to your key customers and sales colleagues.
- Check error and order book reports daily to ensure orders are reaching our customers on time.
- Facilitate and support cash collection activities, keeping the customer service lead, and sales colleagues in the loop throughout the process.
- Build and develop strong working relationships with customers external and internal.
- Assist customers with pricing, credits, invoices and terms. 
- Promote the reduction of manual processes, by encouraging customers to use self-service tools.
- Support our shipping department in acquiring customer bookings when required and keep track of any ongoing bookings to ensure they go out on time.
- Provide assistance to end consumers where required.
- Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed; complete appropriate RA paperwork in timely manner.
- Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders.
- All other duties and special projects as assigned
- Attend any training and development courses.

Some of the benefits

- 24 Days holiday
- Bupa Private Healthcare
- Season Ticket Loan
- Amazing Staff Discount
- £200 towards Gym Membership
- Summer Hours…… 12pm Finish on a Friday :)

 Please click apply now to progress your application and we will be in touch as soon as possible.

Reference: 39813941

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