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Customer Relations Executive

Posted 31 January by Optima Recruitment Easy Apply Ended

Customer Relations Executive

Job Description:

  • Liaising with the bookers of apartments to get the arrival details of guests
  • Running arrival reports and scheduling meet and greet arrivals
  • Managing the allocation and return of keys
  • Responding to guest queries, requests and complaints with solutions which exceed their expectations
  • Checking guests into apartments during busy periods
  • Contacting guests once checked in to ensure they are happy with their apartment
  • Arranging contractor access to apartments when guests are in-house
  • Managing the allocation of car parking spaces and permits
  • Conducting viewings when necessary and ensuring our apartment standards are being met at all times
  • Arranging contractor access to apartments
  • Allocating the weekly servicing and departure cleans of our apartments to our Housekeeping Team

Person Specification:

  • Proven track record in a Customer Service position
  • Ability to take ownership of issues and be accountable
  • Organisational skills - prioritising, following-up, accurate record-keeping
  • Friendly, confident and with a good sense of humour
  • The ability to stay calm under pressure - this is vital
  • Excellent written and verbal skills
  • Proficient in the use of Microsoft Outlook, Word and Excel
  • The ability to communicate with staff at all levels
  • Forward planning and a good memory
  • A flexible approach to hours
  • Excellent timekeeping and reliability
  • A 'can-do’ approach and keen eye for detail

Additional Information:

  • Based in Chessington Office
  • £22,000 - £23,000
  • Contributory Pension Scheme
  • 21 Days Paid Holiday plus Bank Holidays
  • 37.5 hours per week
  • Temp to perm position

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Required skills

  • Administrative
  • Administrative Support
  • Customer Service
  • Flexible Approach

Reference: 34362395

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