We are currently looking to recruit an experienced customer relations executive who enjoys dealing with written communications. You will need excellent attention to detail and superb spelling and grammar skills.
As well as written corespondents you will be dealing with telephone complaints and queries
The company are within the travel industry and need experience in the travel industry to be successful for this role.
They are a well known brand within the travel sector and have worked very hard to become a household name.
- Investigating post arrival complaints
- Reporting and recording number of complaints made
- Liaising with suppliers in regards to issues
- Problem solving
- Recovering payments when needed
If you have the experience we are looking for and are looking to get into a company who offer progression and a good training structure.
Sheridan Ward Recruitment is an independent local recruitment agency that has over 30 years combined industry knowledge. We have consultants who are CIPD qualified which means they are able to provide knowledge of best practice in recruitment and selection. Based centrally on the High Street in Uxbridge, we cover permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and West London region.
- customer service
- written correspondence