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Customer Relations / Complaints Handler

Posted 9 March by Phillips Grant Ltd Easy Apply Ended

The Company:

Our client is a leading financial services business who operate internationally. They are looking to recruit a number of people in to their Customer Relations / Complaints Handler department.


  • Customer interactions will involve complaint handling and information gathering whilst investigating client’s complaints thoroughly and keeping them informed throughout the process.
  • Ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customers expectations from the start of the process to its completion.
  • Develop a detailed understanding of the companies operating systems.
  • Communicate in a friendly and professional way with clients over the phone, by email and in writing as appropriate.
  • Take ownership of your workload ensuring that you prioritise set tasks effectively enabling you to complete your duties to the satisfaction of the customer and the business.


  • You will need to have previous complaints handling experience and have a passion for providing excellent customer service.
  • Be at ease with web applications and IT systems.
  • A confident, professional and enthusiastic manner on the phone.
  • The ability to listen and question effectively.
  • Excellent attention to detail and be able to work with accuracy at all times.
  • The commitment to successfully complete industry recognised qualifications.


  • A structured learning environment to bring you on board.
  • A supportive environment to develop and enhance your skills.
  • Exposure to the rest of the business in order to grow your career within the industry.
  • Competitive remuneration and benefits package.
  • A rewards and recognition programme.


35 hours a week, with rotating shifts between 8am - 4pm, 9am-5pm, 10am-6pm.

Reference: 34644787

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