Customer Relations Advisor

Posted 22 November by Caring Homes Group
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Customer Relations Advisor

Sevenoaks + Warlingham

£25,000 - £35,000

Do you enjoy building and maintaining new B2C and B2B relationships? Do you enjoy working in a team with a dynamic and proactive approach to tasks?

Come and Join Caring Homes Group where we’ll give you a great opportunity to develop, grow and progress.

Founded in 1994, Caring Homes is one of the most respected, national care home operators in the United Kingdom.

Through a national network Caring Homes provides quality accredited, award winning residential, nursing and specialist dementia care to elderly people. At Caring Homes our ethos is corporate strength underpinned by family values.

The Role

As a Customer Relations Advisor you will be supporting our Home Managers by providing in-home sales/customer assistance and local marketing support in our Care Homes Kippingtons in Sevenoaks and Cranmer in Warlingham, you will be required to travel between the two and therefore MUST have a driving licence.

You will be a key member of the residence team, adhering to company policy and procedures and upholding the company’s mission, philosophy and values.

Day to day you will be building community contacts by face to face, telephone and online communications and holding in-home and external events for both families and organisations. You’ll also effectively manage the home’s CRM system databases and be responsible for ordering marketing collateral and developing a monthly local marketing plan.

The Skills You'll Need

To join us, you’ll need previous experience of working within a face to face B2B and B2C role building contacts and providing sales support. Also, you’ll be confident in using Microsoft Office and CRM databases and supporting the team in prioritising and coordinating the home’s contact with both private pay enquirers and social care professionals.

Ultimately, you will be passionate about delivering first class customer service, ensuring that the customer’s journey is second to none while being part of a team who will make a positive difference to those seniors’ lives whom chose us.

What You'll Get In Return

In return, we are offering a competitive basic salary, 25 days annual leave, contributory pension and excellent development and progression opportunities to ensure you grow alongside the company.

If you have any queries about this role please contact Becky in our Recruitment Team

Reference: 36661384

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